RETURN POLICY

If your order hasn’t shipped yet, act immediately to cancel

Cancel an order only before manufacturing begins or the package is dispatched. You must log the request before either of those milestones occurs. If EASYGOTE confirms cancellation eligibility, you’ll receive a full reimbursement to the original payment source. Once the shipment transfers to the logistics provider, cancellation is no longer possible — the order moves into active transit and falls under standard return procedures instead.

If your item arrives damaged, missing, or incorrect

EASYGOTE handles these cases outside the standard return window. Contact cs@easygote.com right away with photos and order details. We’ll assess the situation and issue a replacement or refund without requiring return of the item — unless the error involves a high-value or custom-configured product, in which case we’ll specify next steps in our reply.

If you’d like to return an item in good condition

You have 14 days from the date you received the item to initiate a return. The item must be completely unworn and unwashed, in original, pristine condition, and packed inside its original packaging. Include your proof of purchase or retail receipt with the shipment. Start by emailing cs@easygote.com — this step is mandatory. You’ll receive return authorization and the correct warehouse routing address. Do not send packages to any manufacturer address printed on the box.

If your return is approved, here’s how credit flows

No restocking fees apply. You’ll never face more than one shipping charge for any single order — that includes both outbound and return legs. Once your package arrives and passes inspection, we’ll send an email notification confirming receipt and condition check. Your credit will then be issued back to the original payment gateway within 7 business days.

If your credit hasn’t posted after 7 business days

First, verify your transaction history directly with your banking institution or credit card provider. International credits often encounter localized processing buffers before appearing in your account. If the status remains unresolved after this verification, reach out to cs@easygote.com — include your order number and the date your return was confirmed received. We’ll investigate and respond within one business day.