FAQS

Order already placed? Here's what you can still do.

You cannot change items, quantities, or shipping details after checkout.

Our system routes orders to fulfillment immediately upon placement — no edits are possible once that process begins.

Double-check your cart before submitting. That’s the only point where adjustments are fully under your control.

Used the wrong address or missed a promo? Act fast.

Contact cs@easygote.com right away if you entered an incorrect shipping address.

We’ll update it only if your order hasn’t entered packing or dispatch yet — not after it’s handed to the courier.

If you forgot to apply a promo code, email us with your order number and the code you meant to use. We’ll review it and respond promptly.

Your package is on the way — track it or prep for restock.

As soon as your order ships, we’ll email tracking information automatically.

The link goes straight to the carrier’s live portal — no login or extra steps needed.

For out-of-stock items: if it’s a seasonal favorite or core item, restocking usually happens within several weeks. Register your email on the product page to get an instant alert when it’s back.

Got something wrong, damaged, or just not right? Let’s fix it.

Return regular-priced items only if they’re unworn, unwashed, and in original packaging with tags attached.

Clearance purchases are final — no returns accepted on those.

No direct exchanges. Once your return arrives and passes warehouse inspection, you’ll receive a non-expiring online credit voucher.

You’ll get a voucher — use it when you’re ready.

To report a defective or incorrect item: 1. Email cs@easygote.com within 30 days of delivery. 2. Include your order reference, item name, and a clear photo showing the issue. We’ll handle the rest.